PRIVACY POLICY

The Trousdale Wellness Center is dedicated to protecting and respecting your privacy and handling any personal information we obtain from you with care and respect. This Privacy Policy is designed to answer your questions regarding our privacy policies and principles. 

This is the Privacy Policy of The Trousdale Wellness Center.  Our postal address is: 1875 Trousdale Drive, Burlingame, CA 94010. We can be reached at 650-443-3777.

Visiting Our Website

For each visitor to our website, our web server automatically recognizes only the IP address of your computer. When you visit The Trousdale Wellness Center Website to manage your MindBody account, subscribe to fitness program/class schedules, pay for your classes you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our website, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.

At Your Service Information

The personal information we collect is above all intended to offer better customer service and to improve communications. The customer information you provide can help The Trousdale Wellness Center provide greater security and inform you services that may be of interest.

Secure Information under Lock and Key

The Trousdale Wellness Center website holds a SSL (Secure Sockets Layer) Certificate to encrypt personal information such as User IDs, Passwords, and account information over the Internet, both during transmission and once received and stored.

Employee Conduct

The Trousdale Wellness Center Privacy Guidelines express our absolute commitment to integrity, our related organizational values and ethical standards and the associated business conduct we expect from all our employees. The guidelines include very specific guidelines concerning the safeguarding of confidential information, which includes customer information. In general, these guidelines limit employee access to confidential information, and limit the use and disclosure of such information to specifically authorized processes and transactions. If it is determined that employees have violated the guidelines, corrective action may be taken, including immediate dismissal.

Security

The Trousdale Wellness Center makes reasonable efforts to maintain the security of your personal information in order to prevent unauthorized access to it through the use of technology and internal procedures.

Partnerships

We currently contract with online partners to help manage and optimize our Internet business and communications. We use them to send emails that you have agreed to receive. Web cookies are used in those email messages and at our website to help us measure the effectiveness of those emails. You can “opt out” of these emails at any time by unsubscribing from The Trousdale Wellness Center email mailing list. We reserve the right to change email providers at any time.

Information Disclosed If Required By Law

If required by law, The Trousdale Wellness Center may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take reasonable steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

Privacy Policy Updates

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary for us to create a new Privacy Policy. If this occurs, we will post the new policy on our website. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

The Trousdale Wellness Center may also amend our current Privacy Policy at any time. If we amend this Privacy Policy to permit material changes in the way we collect, use, and/or share your personal information, we will notify you of such amendment by sending you an email at the last email address that you provided us, and/or by prominently posting notice of such amendment on the websites covered by this Privacy Policy. Any such amendment to this Privacy Policy will be effective thirty (30) calendar days following either our dispatch of an email notice to you or our posting of notice of the changes on the websites covered by this Privacy Policy.

Please note that, at all times, you are responsible for updating your personal information to provide us your current email address. In the event that the last email address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notice of the amendment described in the notice. In any event, an amendment to this Privacy Policy may permit material changes in the way we use and share personal information that you provided us prior to our notification to you of such amendment.

The effective date of The Trousdale Wellness Center Privacy Policy is July 1, 2018. We reserve the right to change the Privacy Policy at any time. Any changes to our Privacy Policy will be reflected in the updated version displayed at our corresponding website.